Shipping Policy

1. Where we deliver

Our initial delivery focus is Abuja and selected FCT locations. Coverage depends on the delivery address, courier availability, security, accessibility and the nature of the order. A location within the FCT is not automatically covered. Contact us before ordering if you are unsure whether your address is serviceable.
Delivery to other states, remote areas or locations outside Nigeria is not guaranteed and will be available only if we expressly confirm it for your order. We may decline an order or offer an alternative delivery or collection arrangement where a location cannot be served safely or reliably. If we cannot fulfil an accepted, paid order, we will contact you and arrange an appropriate resolution, including a refund where due.

2. Delivery charges and payment

Delivery fees depend on the destination, package size or weight, selected service, courier availability and other relevant order details. We will show the applicable delivery fee and any other known charges at checkout or in your quote before you confirm and pay. Delivery is not included in the product or tailoring price unless expressly stated.
Any free-delivery offer is subject to the conditions displayed with that offer, including eligible locations, minimum order value and any expiry date. Discounts do not automatically apply to redelivery, address changes or special handling.
If an address change or a customer-requested change to the service would create an additional charge, we will explain the amount and obtain your agreement before proceeding. If you do not agree, we will discuss available alternatives. We will not impose an undisclosed delivery surcharge after an order is accepted.
Payment methods and any outstanding balance will be confirmed with the order. Where payment verification or an agreed balance is required before dispatch, dispatch may be delayed until the requirement is met. Do not pay a courier an additional fee unless ZyraMode has confirmed it with you in advance.

3. Order processing and production

Business days are Monday to Friday, excluding Nigerian public holidays. Processing starts after we have accepted your order, verified any required payment and received the information needed to fulfil it. Orders placed outside business hours or on a non-business day will be reviewed on the next business day. Any processing cut-off time will be communicated at checkout or in your quote.
Ready-to-wear and other available stock: We confirm availability, prepare and check the items, and arrange dispatch. We will provide an estimated processing period when your order is confirmed.
Made-to-measure, customised or made-to-order items: Production begins only after the required design, fabric, measurements, payment and other order details have been agreed. Production times depend on complexity, material availability, fittings and maker capacity. We will provide an estimated production period separately from the delivery estimate.
Mixed orders: Ready-to-wear and custom items may be dispatched together or separately, depending on the agreed arrangement. We will confirm any additional delivery charge before you agree to separate shipments.
A request to change a design, measurements, address or deadline may affect the price or timeline. We will explain any proposed changes and seek your agreement before proceeding. If the necessary information or approval is delayed, the estimated schedule may need to be revised and communicated to you.

4. Delivery estimates and delays

We will communicate an estimated delivery window for your destination at checkout, in your quote or in your order confirmation. Delivery time is counted from dispatch, not from the date the order is placed. Your overall timeline is the processing or production period plus the delivery period.
Delivery estimates are not guarantees unless we expressly agree otherwise. Traffic, weather, public holidays, courier capacity, fuel or transport disruptions, security conditions and access restrictions may affect delivery. If we become aware of a material delay, we will contact you with an update and a revised estimate where possible.
If a delay is significant, contact us to discuss available options, including cancellation or another remedy where appropriate under your order terms and applicable law. An event date or urgent deadline is not guaranteed unless ZyraMode has expressly accepted it in writing. Please allow sufficient time for production, fittings and delivery.

5. Delivery details and address changes

Provide complete, accurate delivery information, including:
the recipient’s full name and a reachable Nigerian telephone number;
the full street address, area, city, state and postcode where available;
a useful landmark, building or estate name, gate or access instructions where relevant; and
any information reasonably needed to reach the recipient or deliver safely.
Check your details before confirming your order. If anything changes, contact us immediately with your order number. We will try to update the address before dispatch, but a change is not confirmed until we accept it. After dispatch, changes depend on the courier and may not be possible; any additional cost will be communicated for your agreement before the change is made.
If you provide an incorrect or incomplete address, fail to provide necessary access, or nominate someone who cannot receive the parcel, delivery may be delayed or unsuccessful. You may be asked to pay reasonable, disclosed redelivery or return-to-sender costs resulting from the issue, subject to applicable law. We will not charge you for an error caused by ZyraMode or its delivery provider.

6. Dispatch, tracking and receiving your parcel

Once your order is dispatched, we will notify you using the contact details provided. Where the service supports it, we will share the courier’s name and a tracking number or link. Some local deliveries may use a phone or message update instead of live tracking. Contact us with your order number if you need an update.
Please be available at the agreed address and respond to reasonable delivery calls or messages. Couriers may request a signature, delivery code, recipient name, photograph or other proof of delivery. Never share payment PINs, passwords or bank one-time passcodes with a courier. If a delivery code is provided solely to confirm receipt, share it only after receiving your parcel.
If you authorise a named person to receive the parcel or ask for it to be left with security, a neighbour or at another location, you accept responsibility for that authorised handover, subject to applicable law. We may decline an unattended delivery if we consider it unsafe. A delivery record is evidence of delivery, but it does not prevent you from reporting an error or disputing a delivery.

7. Missed, refused or unclaimed deliveries

If a delivery attempt fails, we or the courier may contact you to arrange another attempt or collection where available. The number of attempts, holding period and any applicable customer-paid redelivery or storage fees will be communicated before you agree to the arrangement. A parcel may be returned to the sender if it is not collected or delivery cannot be completed within the communicated period.
If an order is returned because of an incorrect address, an unavailable recipient, refusal without a valid reason or failure to collect, we will contact you to discuss redelivery or cancellation. Reasonable, disclosed costs actually arising from the failed delivery may apply where lawful; any refund will be assessed under the order terms and applicable law. Custom work and materials already committed may affect the outcome. We will not deduct charges that are prohibited by law or attributable to our own error.
If you refuse a parcel because it appears damaged, incorrect or unsafe, tell us promptly and explain why; do not treat the refusal as an ordinary missed delivery. We will review the issue under the applicable returns terms and your legal rights.

8. Damaged, incorrect, missing or lost parcels

Please check the outer packaging and contents as soon as reasonably possible. If the parcel is visibly damaged, you may note the damage with the courier or refuse it and contact us promptly. Keep the packaging and the item, and take clear photographs if safe and practical.
For a damaged or incorrect item, a missing item or a parcel marked delivered that you have not received, contact us with your order number, recipient name, delivery address, a description of the problem, and any relevant photos or delivery information. Please report the issue promptly; our existing returns draft proposes a seven-day request period after delivery, subject to final approval. A reporting period does not remove rights or remedies you have under applicable law.
We will investigate with the delivery provider where appropriate and keep you informed. Please cooperate with reasonable information requests, but you do not need to pursue the courier alone. Depending on the circumstances, the agreed order terms and applicable law, we may arrange a replacement, repair, refund or other appropriate remedy. We will explain any return arrangements and who pays before you send an item back. Do not send an item to an unconfirmed address.

9. Returns, alterations and cancellations

Shipping this item does not by itself determine whether a return, alteration or refund is available. The applicable Returns & Refund Policy and your order terms explain the process and eligibility. [Insert live Returns & Refund Policy link.]
Customised and made-to-measure garments may have different cancellation, alteration and change-of-mind return conditions because they are made for a particular customer. We will explain those conditions before you confirm the order. They do not exclude remedies for defective, incorrect or otherwise non-conforming items where applicable law provides them.
Contact us as soon as possible if you wish to cancel or change an order. Work completed, materials purchased or dispatch costs already incurred may affect the outcome where the agreed terms and law permit. We will explain any applicable charges and refund before completing the cancellation. Original or return delivery charges are not automatically excluded from refunds; treatment depends on the reason for the return, the agreed terms and applicable law.

10. Collection and special delivery arrangements

Pickup, same-day delivery, express service, scheduled delivery and delivery to an event venue are available only when expressly confirmed. We will state the collection location, identity or collection requirements, applicable fee and agreed collection window before you commit. A request for special handling may affect the price or timeline; it is not confirmed until accepted by ZyraMode.

11. Privacy and consumer rights

We share the information reasonably needed to arrange delivery—such as the recipient’s name, telephone number, address and relevant order details—with the delivery provider and other fulfilment partners. See our [Privacy Policy — insert live link] for more information.
Nothing in this policy excludes or limits any consumer right or remedy that cannot lawfully be excluded under Nigerian law. Where this policy conflicts with applicable law, the law prevails.

12. Contact and updates

For delivery questions or issues, contact ZyraMode.com through:
Email: [Insert verified support email]
WhatsApp or telephone: +234-070-8899-8845
Support hours: [Mondays - Fridays 9am-4pm, West Africa Time
Response target: [Insert a realistic response target]
Include your order number and a brief description of your enquiry. We may update this policy from time to time; the version applicable to your order will be the one presented when you placed it, subject to applicable law.